Refund & Returns Policy
Return windows differ slightly for Pakistan and international orders — details for both below.
Overview
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required to process any return.
from the date of delivery to request a return.
from the date of delivery, same as Pakistan orders.
If this window has passed since delivery, we can't offer a full refund or exchange.
Partial refunds only apply in these situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we'll email you to confirm we've received it, and let you know whether your refund is approved.
If approved, your refund will be processed and a credit applied automatically to your original method of payment within 7 business days, depending on your bank or card provider.
Late or missing refunds
If you haven't received a refund yet: first check your bank or card statement again. Then contact your credit card company — it may take some time before a refund is officially posted. Next, contact your bank, as there's often processing time before a refund appears (this can take a little longer for international cards).
If you've done all of this and still haven't received your refund, contact us at info@earthletonlinestore.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To exchange an item for the same product, email us at info@earthletonlinestore.com and send your item to:
A125 JTCH, Karachi, Pakistan
International customers: please email us before shipping anything back, so we can confirm the best return method and avoid unnecessary customs charges.
Shipping returns
To return your product, mail it to:
A125 JTCH, Karachi, Pakistan
Pakistan orders: you're responsible for your own return shipping cost, which is non-refundable. If a refund is approved, any original shipping cost we covered will be deducted from it.
International orders: you're responsible for return shipping and any customs, duties, or handling fees on the return shipment. We recommend marking the package as "returned goods" on customs forms to help avoid extra charges. Return shipping and original shipping costs are non-refundable.
Delivery time for an exchanged product may vary depending on your location. For higher-value items, consider a trackable shipping service or shipping insurance — we can't guarantee we'll receive a returned item sent without tracking, and this matters even more for international returns.
Need help?
Contact us at info@earthletonlinestore.com or call +92 317 2382525 (Pakistan customers can also reach us on WhatsApp at this number).