Shipping & Duties Policy

Where we ship, how long it takes, and who pays what — for Pakistan and international orders.

Where we ship

We ship to every city across Pakistan, and internationally to most countries worldwide, including the GCC (UAE, Saudi Arabia, Qatar), the UK, the US, and Europe. If you're unsure whether we deliver to your country, email us before ordering and we'll confirm.

Processing time

Orders are checked, packed, and dispatched from our Karachi facility within 1–2 business days of being placed. You'll receive a confirmation email once your order ships, along with tracking information where available.

Shipping costs

Pakistan: shipping is free on all orders, no minimum order value required.

International: shipping costs are calculated at checkout based on your destination, order weight, and size. You'll always see the exact cost before completing payment — there are no hidden shipping fees added afterward.

Customs, duties & taxes (international orders)

International orders may be subject to import duties, customs fees, or local taxes charged by your country's customs authority. These charges are determined by your local government and are not included in our shipping cost or your order total.

As the customer, you're responsible for any customs duties or import taxes applied when your order arrives in your country. We recommend checking your country's customs policy before ordering if you'd like to know these costs in advance.

We declare the accurate value of goods on all customs paperwork — we're unable to mark international orders as "gifts" or under-declare value to help avoid duties, as this isn't permitted by customs regulations.

Tracking your order

Once your order ships, you'll receive a tracking number by email where a tracked shipping method is used. For international orders, tracking may show limited updates once the package enters your local postal or customs system — this is normal and doesn't mean anything has gone wrong.

Delayed or missing orders

If your order hasn't arrived within the expected timeframe, please check your tracking number first. If it shows no movement for several days, or the estimated delivery window has clearly passed, contact us and we'll follow up with the courier on your behalf.

Incorrect address

Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address provided at the time of purchase. If you notice an error shortly after ordering, email us immediately and we'll try to correct it before dispatch.

Need help?

Contact us at info@earthletonlinestore.com or call +92 317 2382525 (Pakistan customers can also reach us on WhatsApp at this number).