Frequently Asked Questions
Quick answers about ordering, shipping, and returns. Can't find what you need? Reach out and we'll help.
Ordering
How do I place an order?
Browse any category, add items to your cart, and check out directly on the site. You'll get an email confirmation as soon as your order is placed.
What payment methods do you accept?
We accept card payments, bank transfer, and cash on delivery within Pakistan. International orders are paid by card at checkout.
Can I change or cancel my order after placing it?
If your order hasn't been dispatched yet, email us as soon as possible at info@earthletonlinestore.com and we'll do our best to update or cancel it before it ships.
Shipping
Do you ship outside Pakistan?
Yes — we now ship worldwide. Shipping costs for international orders are calculated at checkout based on your destination and order size.
Is shipping really free within Pakistan?
Yes, shipping is free on every order delivered within Pakistan, with no minimum order value.
How long does delivery take?
Pakistan orders typically arrive in 3–5 business days. International orders typically take 7–14 business days, depending on destination and customs processing.
Will I have to pay customs or import duties?
International orders may be subject to customs duties or taxes charged by your own country — these aren't included in our shipping cost and are the customer's responsibility. See our Shipping & Duties Policy for full details.
How do I track my order?
You'll receive a tracking number by email once your order ships. If tracking shows no movement for several days, contact us and we'll follow up with the courier.
Returns & Refunds
What's your return window?
You have 7 days from the date of delivery to request a return, for both Pakistan and international orders. Items must be unused and in original packaging.
Can I get a refund on sale items?
Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
Who pays for return shipping?
The customer covers return shipping costs, which are non-refundable. For international returns, any customs or duty charges on the return shipment are also the customer's responsibility.
How long does a refund take once approved?
Once your return is received and inspected, an approved refund is processed within 7 business days, though your bank may take a little longer to show it.
Products
Are your products authentic / good quality?
Every product is checked before it's listed and packed by hand before dispatch. If anything arrives damaged or not as described, contact us and we'll make it right.
Do you restock sold-out items?
Many items are restocked regularly. Follow us on Facebook or check back on the product page, as we don't currently offer back-in-stock email alerts.
Still have a question?
Email us at info@earthletonlinestore.com or call +92 317 2382525 — we usually reply within a day.
